REFUND & CANCELLATION POLICY

1. MERCHANT OF RECORD STATEMENT

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all customer service inquiries, billing support, and returns.

2. 14-DAY MONEY-BACK GUARANTEE

We want you to be completely satisfied with Scanwise.dev. We offer a 14-day money-back guarantee on all first-time purchases of Single Scan credits ($4.99) and 5-Scan Bundles ($12.99), provided the purchased credits have not been fully consumed.

3. SUBSCRIPTION CANCELLATIONS (PRO $49/MO)

You can cancel your Pro Developer monthly subscription ($49/mo) at any time from your account dashboard or via the Paddle buyer portal. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle. You will not be charged again.

4. HOW TO REQUEST A REFUND

To request a refund, please contact us within 14 days of purchase:

• Contact our team: support@scanwise.dev
• Or contact Paddle Buyer Support directly at paddle.net

Please include your order email address and transaction ID in your refund request. Approved refunds are processed back to the original payment method within 3–5 business days.